Last updated: July 8, 2026.

These Terms of Service ("Terms") are a legal agreement between you and your organization ("Customer", "you") and 18092516 Canada Inc. o/a CarcoCRM ("CarcoCRM", "we", "us", or "our"). They govern your access to and use of the CarcoCRM product, websites, and related services (together, the "Service"). By creating an account, starting a trial, or using the Service, you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization.

1. Definitions

"Customer Data" means information that you or your users submit to or generate through the Service, including information about your dealership's customers, inventory, and transactions. "Users" means the people you authorize to use the Service under your account.

2. The Service and accounts

We grant you a non-exclusive, non-transferable right to access and use the Service during your subscription term for your internal business purposes, subject to these Terms. You are responsible for your account, for keeping credentials secure, and for the acts of your Users. You must provide accurate account information and keep it current.

3. Trials, subscriptions, and fees

We may offer a free trial. A trial gives you access for the stated period at the applicable feature level, and no payment card is required to begin. Paid subscriptions are billed in advance for the billing period you select and are described at sign-up or in an order. Fees are stated exclusive of taxes, which you are responsible for. Unless stated otherwise, fees are non-refundable and subscriptions renew for successive periods until cancelled in accordance with your plan. We may change fees on renewal with prior notice.

4. Acceptable use

You agree not to misuse the Service. You will not, and will not permit others to: use the Service unlawfully or in violation of a third party's rights; upload malicious code; probe or breach security; interfere with the integrity or performance of the Service; resell or provide the Service to third parties except your Users; or use the Service to send unlawful, harassing, or unsolicited communications. You are responsible for complying with laws that apply to your messages and marketing, including consent and do-not-contact rules.

5. Customer Data and ownership

As between the parties, you own your Customer Data. You grant us a limited license to host, process, transmit, and display Customer Data as needed to provide and support the Service and as permitted by these Terms and our Data Processing Agreement. You are responsible for the accuracy and lawfulness of your Customer Data and for having the necessary rights and consents to provide it to us. Where the Service processes personal information about your customers, our Data Processing Agreement applies and you act as the controller of that information.

6. Confidentiality

Each party may access the other's confidential information. Each party will protect the other's confidential information with reasonable care and use it only to perform under these Terms, except where disclosure is required by law.

7. Regulatory responsibility

You are solely responsible for operating your dealership in compliance with the laws and regulations that apply to you, including motor vehicle dealer licensing and consumer protection rules administered by bodies such as OMVIC in Ontario and the equivalent regulators in other provinces. The Service is a tool to help you run your business and does not constitute legal, tax, accounting, or compliance advice.

8. Third-party services

The Service may interoperate with third-party services that you choose to enable. Those services are governed by their own terms, and we are not responsible for them. Our current infrastructure providers are listed on our Subprocessors page.

9. Availability and support

We work to keep the Service available and provide support at the level associated with your plan. From time to time the Service may be unavailable for maintenance, updates, or reasons beyond our control. We may modify or improve the Service, and we will not materially reduce core functionality of a paid plan during a paid term without notice.

10. Intellectual property

We and our licensors own the Service, including its software, design, and content, and all related intellectual property rights. Except for the rights expressly granted to you, we reserve all rights. Feedback you provide may be used by us without restriction.

11. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error free, or that outputs, including pricing suggestions, are accurate for your circumstances. You are responsible for the decisions you make using the Service.

12. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability arising out of or related to these Terms will not exceed the amount you paid to us for the Service in the twelve months before the event giving rise to the claim.

13. Indemnification

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms or law, or your dealership's business.

14. Suspension and termination

You may stop using the Service and cancel in accordance with your plan. We may suspend or terminate access if you materially breach these Terms, fail to pay, or use the Service in a way that poses a risk to us or others. On termination, your right to use the Service ends. We will make Customer Data available for export for a limited period and then delete it in accordance with our Data Processing Agreement and our retention practices.

15. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will provide notice, for example in the product or by email, and where required we will ask you to accept the updated Terms. Your continued use of the Service after an update takes effect means you accept it.

16. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict of laws rules. The courts located in Ontario will have exclusive jurisdiction over any dispute, and each party consents to that jurisdiction and venue.

17. General

These Terms, together with any order and the Data Processing Agreement, are the entire agreement between the parties about the Service. If any provision is found unenforceable, the rest remains in effect. Neither party may assign these Terms without the other's consent, except in connection with a merger, acquisition, or sale of substantially all assets. A failure to enforce a provision is not a waiver.

18. Contact us

Questions about these Terms can be sent to hello@carcocrm.com.

Our registered office is at 3-1124 Stellar Dr, Newmarket, ON L3Y 7B7, Canada.